Frequently Asked Questions

Everything you need to know about your Kai Collective experience.

How long will it take for my order to arrive?

Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-10 business days depending on your location and customs processing.

What is your return policy?

We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain limited-edition drops or intimate wear may be final sale.

How do I know which size to choose?

Each product page features a detailed size guide. Our pieces are designed to celebrate all shapes, but if you are between sizes, we generally recommend sizing up for the best fit.

Do you ship internationally?

Yes, we ship to over 100 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific destination.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can request a change within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the fulfillment process has begun.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.